Thought I'd give a quick mention about the above mentioned store.
I stopped going a while ago as the normal bloke just never seemed to give a hoot but stopped back on Wednesday when I was in the area and Walter was working.
I haven't had much to do with him but he was very friendly and helpfull (even looked after two of the kids when the other had to run to the toilet!)
Anyway to cut a long story short when I got home and found the bottle of brewclean had leaked over everything, rang him up and even though everything else was foil sealed etc he offered to replace it all, when I went in he also gave me a free brew blend bag (I mix my own now but not complaining) and a discount on a book.
Top efforts on his part, if back in the area on Wednesdays I think I may start visiting again...