I know it has been said before but the service from Ross & Co, at Craftbrewer is well beyond what is the norm these days & deserves recognition!
My Temp mate started playing up a week or so ago, nothing major, just the display flickering & the Temp reading getting a bit flighty.
I Emailed Ross to ask if he might now what the problem was,
The reply, without hesitation:-
"Never had a problem with them, Send it back & I will send you a brand new one"
Great, I thought!
Then, on Tue night it stopped working so I boxed it up & Emailed Ross the following day to let him know I was mailing it later that day.
Stunned by the reply again:-
"The new/replacement unit has been sent today"
How is that??
He didn't even sight the old one, let alone know I had sent it!!
So only two days of manual temp control & the new unit is already in service again.
This kind of service is a real relief in todays trend of cut throat prices & complete dis organisation by the majority & I felt I should share it with you guys,
Three cheers for Craftbrewer, Hip Hip......Oh ok I'll shut up now.....
Mick.